Job Title:

Customer Service

Company:

E-solutions

Location:

Riverview, NB


Job Description:

The Contact Center Associate promotes client products and services by taking in-bound sales and service calls from our customers in a 24x7 environment. They answer customer inquiries about products, stores and general company information. They also solve issues related to placing orders and assist customers with placing orders.

  • Answer incoming calls from customers who need assistance placing orders & seeking advice/information or who have service related inquiries.
  • Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.
  • Set appropriate expectations for the customer and exceed customer commitments. 
  • Follow-up on issues for customers until resolution is reached.
  • Record details of contacts received in various systems.
  • Provide accurate information to customers regarding the billing, shipping and handling of their order.
  • Communicate policies and procedures to the customer in a positive manner.

Knowledge – level of education required, special certifications or licenses

High school diploma or equivalent.

Skills – job specific knowledge and abilities, general business acumen, other required skills

  • Excellent verbal communication skills and good listening skills.
  • Ability to stay calm under pressure.
  • Dependable attendance work history.
  • Strong sense of urgency to complete work quickly and accurately.

Experience – level or related/unrelated work experience, number of years in prior jobs

  • 6 months of contact center experience, preferably in a retail environment.

Competencies – technical or other skills such as position specific software, financial skills, leadership, team building and training

  • Demonstrated ability to work independently and multi-task.
  • Computer literate – able to learn and utilize multiple systems.
  • Ability to listen, talk and type at the same time – minimum of 30 words typing per minute.

TO APPLY:

Interested candidates please send me resume on pregi.k@e-solutionsinc.com





Posted 2018-12-04








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