Job Title:

Inside Sales Manager


Emco Corporation


North Bay, ON

Job Summary

The Inside Account Manager is responsible for interacting with customers primarily over the phone and at the counter. They are responsible to provide excellent customer service required to generate and close sales, meet or exceed sales and gross profit targets and build long lasting loyal customer relationships.

Job Duties

  • Process sales orders and turn quotations into orders though customer interactions, primarily over the phone.
  • Grow and retain established customer base, develop new customer base using outbound calling campaigns.
  • Meet or exceed the Profit Centre’s gross profit and sales targets.
  • Interact and assist customers who come to the Profit Centre to pick up orders.
  • Investigate and resolve customer issues such as pricing deductions and product returns.
  • Expedite customer material with vendors when required.  
  • Follow up with customers on quotes and outstanding orders.
  • Support the Outside Sales and Counter teams with customer orders and issues.
  • Be an integral part of the team supporting all activities that occur at the Profit Centre.
  • Uphold Emco Core Values at all times.
  • Perform any other reasonable duties as requested by Profit Centre Manager.

Knowledge, Skills and Abilities

  • Previous HVAC/R and Hydronics experience is preferred
  • Outstanding customer service and telephone skills.
  • Comprehensive product and product application knowledge
  • Able to prospect new customers and increase sales with existing accounts
  • High level of detail orientation and organizational abilities; must be able to multitask and balance many different deadlines
  • Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors and teammates
  • Identify customer requirements and provide profitable solutions and close the sale
  • Able to learn and operate the applicable software system used to process orders
  • Intermediate math skills – add, subtract, multiply, divide, using whole numbers, fractions and decimals
  • Willing to invest a minimum of 40 hours in training annually
  • Read, write, speak and understand either English or French

Education and Experience

  • University degree
  • 1+ years’ experience in customer service or inside sales – contractor experience preferred
  • Comprehensive knowledge of products sold at the Profit Centre
  • Use of the Microsoft Office software
  • Valid G driver’s license with a good Drivers abstract

Physical Demands

Lifting                         Occasionally, up to 80 lbs

Carrying                     Occasionally, up to 80 lbs

Pushing/Pulling        Occasionally, up to 100 lbs

The following movements and senses are required in the job:

Hand and finger dexterity, kneeling, crouching, standing, reaching, talking, hearing as well as vision and depth perception.

Environmental Conditions

The teammate is exposed to the following conditions in the job:

Warehouses with limited climate control, potentially hazardous equipment (forklifts, ladders, metal strapping, hand tools, reach trucks). The Profit Centre may stock, sell and use hazardous material such as PVC cement, propane gas, solvents, etc.  You may be required to handle these materials.


If you are looking for a career, you have found that company! Serious inquires only though as we only hire World Class Leaders. We need influential individuals that possess an entrepreneurial spirit, have a drive for growth and willing to develop oneself. Most importantly, understand that not only are there a plethora of opportunities for you at our facility but you will have the autonomy to help lead a team, run a profitable business and be an integral part of a 110 year old family.

We supply everything that allows for the flow of air, water or gas from the ground to the roof, we are constantly on the cutting edge of residential and commercial projects and an industry leader for all wholesalers across Canada. If you feel this opportunity is for you then put yourself on the ragged edge of uncomfortable, step outside of your comfort zone and submit your resume today (

Posted 2018-11-05

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