Job Title:

Customer Service Representative/Contact Center

Company:

Epsilon Staffing Inc.

Location:

Moncton, NB


Type: Full Time  

Salary: 

30k P.A for English speaking
32K P.A. for Bilingual (English & French)

Training Time: 3:00 PM to 11:00 PM

 Note: 

  • We need fulltime candidates who can work 40 Hrs a week. 
  • The training is 2 weeks in class and 1 week nesting.
  • Rotational shift

Job Description:

The Contact Center Associate promotes client products and services by taking in-bound sales and service calls from our customers in a 24x7 environment. They answer customer inquiries about products, stores and general company information. They also solve issues related to placing orders and assist customers with placing orders.

  • Answer incoming calls from customers who need assistance placing orders & seeking advice/information or who have service related inquiries.
  • Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.
  • Set appropriate expectations for the customer and exceed customer commitments. 
  • Follow-up on issues for customers until resolution is reached.
  • Record details of contacts received in various systems.
  • Provide accurate information to customers regarding the billing, shipping and handling of their order.
  • Communicate policies and procedures to the customer in a positive manner.

Contact : 408-709-2581

TO APPLY:

If you have the skills and experience required for this position, please forward your resume to:

E-mail: mandeep.b@e-solutionsinc.com



Posted 2018-10-22








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