Customer Service Representative/Contact Center
Epsilon Staffing Inc.
Type: Full Time
30k P.A for English speaking
32K P.A. for Bilingual (English & French)
Training Time: 3:00 PM to 11:00 PM
- We need fulltime candidates who can work 40 Hrs a week.
- The training is 2 weeks in class and 1 week nesting.
- Rotational shift
The Contact Center Associate promotes client products and services by taking in-bound sales and service calls from our customers in a 24x7 environment. They answer customer inquiries about products, stores and general company information. They also solve issues related to placing orders and assist customers with placing orders.
- Answer incoming calls from customers who need assistance placing orders & seeking advice/information or who have service related inquiries.
- Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.
- Set appropriate expectations for the customer and exceed customer commitments.
- Follow-up on issues for customers until resolution is reached.
- Record details of contacts received in various systems.
- Provide accurate information to customers regarding the billing, shipping and handling of their order.
- Communicate policies and procedures to the customer in a positive manner.
Contact : 408-709-2581
If you have the skills and experience required for this position, please forward your resume to: