Job Title:

Customer Experience Guide


Indochino Apparel Inc


Vancouver, BC

Closing Date:



Reporting to the Manager, Customer Experience, the Customer Experience Guide will be responsible for ensuring that INDOCHINO customers have a consistently positive brand experience by providing the best customer care in the world. The ideal person for this position is a forward thinker and critical decision maker and has the uncanny ability to anticipate needs before they arise.


  • Provide world-class customer care to Indochino customers by email and phone
  • Understand customer issues over time and develop compelling solutions to preempt customer needs and questions
  • Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world
  • Collaborate with the Operations Team to ensure all customer requests are confirmed and understood
  • Liaise with our tailors to fix individual customer issues


  • 2+ years experience in a contact centre, providing both email & phone support
  • Exceptional communication skills, both written and verbal
  • Customer service oriented with a natural desire to care for the needs of others
  • Deep desire to put drive & effort into your work
  • Knowledge and passion for men’s fashion and style trends
  • Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
  • Past experience with billing issues, returns & data metrics an asset


If you have the skills and experience required for this position, please forward your resume to:


Posted 2018-08-23

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