Job Title:

Customer Service Representative

Company:

Appliance Repairman

Location:

Concord, ON


We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you enjoy a fast paced work environment, are great with people, and are excited about a career with a leading company, then you will love working with us!

Responsibilities and duties:

  • Confirm routing availability, schedule appointments according to technicians availability
  • Answer multiple calls while providing excellent customer service
  • Assist with customer complaints, document all incidents and occurrences
  • Can work on multiple projects concurrently
  • Capable of taking initiative and can work independently with minimal direction
  • Document and update customer records
  • Consistent attendance, punctual

Experience:

  • Experience working within a Call Center environment (Willing to train the right person)
  • Excellent communication, interpersonal and negotiation skills
  • Experience working independently and within a team
  • Ability to effectively communicate verbally and in writing
  • Computer navigation skills and PC knowledge
  • Skilled in multi-tasking, and provides flexibility to adapt to changes quickly

Benefits:

  • Competitive salary, Full time

Salary:

  • $17.00/hour

Thank you for your interest.

Job Type: Full-time

Salary: $17.00 /hour

TO APPLY:

Please apply by sending your resume to hr@appliancerepairman.ca





Posted 2018-08-01



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