Job Title:

Patron Services Manager


Winnipeg Symphony Orchestra


Winnipeg, MB

Closing Date:


We are looking for an experienced Patron Service Manager to provide excellent customer service and to promote this idea throughout the organisation. This detail-oriented individual will manage patron relationships, ensuring quick and personalized service while identifying potential customer segments thus maximizing ticket sales and donated income.

Reporting to the VP Sales & Audience Services, the Patron Services Manager manages 2 full time and a team of part time staff, and is responsible for all aspects of the WSO Box Office for concerts, programs and events and audience development initiatives.

Duties include:

  • training and management of full time and part time box office and call centre personnel
  • managing the box office ticketing system including file maintenance, single event and concert bundle set-up
  • maintain open and positive communications with marketing, finance, development and administrative staff
  • balance daily, weekly and monthly sales and create necessary accounting documents and reports and assist the VP Sales & Audience Services with statistical analysis of sales data to identify trends and patterns
  • manage the annual printing of WSO season tickets
  • monitor box office and telemarketing budgets
  • prepare data for direct mail campaigns
  • provide support for external box office systems
  • understanding various needs and levels of service required by patrons
  • and other duties as required.

Qualifications include: a Marketing/Communications/Management degree and a minimum of 3 years management/customer service experience with an emphasis on the entertainment industry, and a sound understanding of the not-for-profit sector. Must be proficient with Microsoft Excel (including using pivot tables and macros).

The successful candidate will: have a proven ability to excel in customer service; possess excellent written, oral and organizational skills and to relay information clearly and consistently; be able to multitask yet pay attention to detail; be an enthusiastic and imaginative team player and leader; be proficient in ticketing/donation management software, Microsoft Word and Excel, and possess an understanding of some web-based technologies; and, be aware of current customer service trends. Knowledge of classical music and a love of music in general is an asset.


Please reply in confidence with resume and cover letter s by 4 p.m., Friday, June 15, 2018 to:

VP Sales & Audience Services
Winnipeg Symphony Orchestra

Only those candidates considered for an interview will be contacted.

Posted 2018-06-08

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