Job Title:

Call Center Supervisor

Company:

National Credit Recovery Inc. & Contact Point 360

Location:

Missisauga, ON


Our growing company is looking for a talented and results-driven Supervisor to manage workflow at our facilities. The ideal candidate should have experience organizing workgroups, coaching employees, monitoring progress, enforcing rules and ensuring quality compliance.

You must possess strong communication and leadership skills as well as the ability to resolve workplace issues effectively. The Supervisor will be excited about guiding, training and supporting their team members and is highly motivated to help our company fulfill its larger mission.

JOB FUNCTIONS

  • Staff Development, Mentoring
  • Daily Progress Reporting
  • Quality Assurance/Process Improvement
  • Conduct performance reviews, motivate team members and create strategies to boost productivity
  • Ensure great customer service at all levels.
  • Facilitates daily agent coaching and development sessions in both written and verbal format.
  • Participates in client-related activities to include client calibration sessions and project planning.

OUR REQUIREMENTS

  • Experience in a supervisory or managerial role
  • Excellent communication and leadership skills
  • Experience using collaboration tools
  • Ensure regular and effective communication with subordinate staff on performance, goals, and coaching.
  • Participates in client-related activities to include client calibration sessions and project planning.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance.
  • Must have call center inbound and outbound sales experience.

We Offer

  • Guaranteed Top Salary
  • Commission
  • Professional, team-oriented environment
  • Medical and Dental
  • Paid Holiday and Vacation

Job Type: Full-time

TO APPLY:

If you have the skills and experience required for this position, please forward your resume to:

E-mail: recruitment.ncri@gmail.com



Posted 2018-05-04



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