Job Title:

Mortgage Officer


Valanne Consulting Limited


Toronto, ON

We provide a highly specialized service for syndicated private mortgage portfolio management. With our advanced technology, business process innovations, and small, entrepreneurial team, we deliver a sophisticated “outsourcing” solution for our client. Thanks to our end-to-end operational capabilities and on-site servicing, our stakeholders receive seamless coverage from origination of mortgages, through day-to-day administration, renewals and payout. We interact daily with mortgage brokers/agents, borrowers, investors, and various professionals (lawyers, appraisers, accountants) on behalf of our clients.

Position Overview

This role is responsible for delivering operational excellence in servicing the portfolio of syndicated private mortgages. In this role, you are hands-on in activation of new mortgages, dealing with all manner of defaults and follow-ups, and processing non-routine transactions such as discharges. Your thoroughness in maintaining complete and accurate records will be key to our achieving the levels of compliance and efficiency that our stakeholders expect. Your aptitude in dealing with a diverse range of personalities and situations with borrowers, placement lawyers and other suppliers will enable you to resolve issues while maintaining positive business relationships. Finally, you will also work on placements, renewals, investor service, and assisting with general office needs at times to balance workloads between administration team members and dealmakers.

Duties and Responsibilities

  • Opening and maintaining mortgage accounts – creating and updating paper files, placement data entry in mortgage admin system and capturing documentation for placement reporting
  • Reviewing mortgage status and defaults, tracking payment arrears and interest
  • Ordering certificates & official documents (e.g. municipal taxes, condo status, insurance)
  • Borrower contact and collections, evaluating their financial status, planning based on their ability to manage debt; recommending proposed solutions for approval or rejection by management
  • Working in collaboration with the accounting and management to achieve goals in compliance levels and response times
  • Preparing and processing investor compliance documentation per regulatory requirements, tracking and following up on responses, escalating as required
  • Preparing mortgage statements, issuing letters and legal notices for delinquent accounts; preparing discharge documents, processing discharge authorizations and registrations
  • Implementing internal policies in relation to AML/ATF requirements, including proactively identifying and responding to AML/ATF risk factors
  • Initiating inquiries and investigations of compliance risks to ensure that corrective actions and mitigation are proactive and non-compliance is escalated in a timely manner
  • Ensuring accurate recordkeeping – both electronic and paper based – by monitoring the portfolio and reviewing and updating mortgage files requiring action
  • Initiating close-out of old files, ensuring files are clean on close-out, and ensuring that records are stored and retained appropriately
  • Adhering to compliance and operational risk controls, including sign-off and escalation points
  • Identifying continuous improvement opportunities and working on process changes with the team


  • Post-secondary education relating to business, finance or law
  • Experience and aptitude in managing multiple, diverse and changing priorities in a small-office environment, including “pressure” situations
  • Exceptional analytical skills and a keen eye for detail
  • Solid written and verbal business communication skills
  • Demonstrated interpersonal and relationship-building skills
  • Solid understanding of the general characteristics, attributes and risk factors associated with various types of loans and default situations
  • Experience in mortgage administration, including producing legal documents, statements, and notices
  • Familiarity with syndicated private mortgage investing, including FSCO and LSO requirements
  • Experience in telephone customer service relating to collections/compliance and/or sales
  • Thorough knowledge of general office procedures in a legal or financial environment
  • Experience in document processing and production using document generation tools, Adobe Acrobat Standard Edition, and document production equipment (including configuring and troubleshooting issues such as duplex, collation, and sizing)
  • Experience with PC Law and with a mortgage admin/loan servicing application
  • Strong knowledge of G-Suite applications for e-mail and calendar and “Todoist” team task management software
  • Strong knowledge of Microsoft applications (including Word, Excel and Access)
  • Touch-typing 30 WPM

Working Conditions

  • Working hours: full-time, permanent
  • English language environment
  • Position works primarily in an office environment sitting for long periods at a time
  • Use of computer monitor, keyboard and mouse is required
  • May be required to work weekends or holidays
  • Overtime is often required as workload permits
  • Driver’s license for site visits

Job Types: Full-time, Permanent

Salary: $21.22 /hour


  • business, finance or law: 1 year (Required)
  • mortgage administration: 1 year (Preferred)


  • Bachelor's (Preferred)


This is a permanent position with work location in Toronto. Interested applicants please email your resume and cover letter to Paul at

Posted 2018-05-04

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