Job Title:

Director Customer Service & Quality


IPN Brainpower


Vancouver Area, BC

Your responsibilities:

  • Managing all areas related to product engineering, manufacturing operations and quality.
  • Establishing quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians and engineers.
  • Establishing in-process product inspection standards by studying manufacturing methods; devising testing methods and procedures.
  • Assessing the current quality programs and take initiatives to value the delivery to the customer.
  • Managing the customer experience and satisfaction
  • Evaluating field failure rates and trends
  • Working with KPI and reports
  • Collaboration with Manufacturing, Supply Chain, R&D and Delivery Managers.
  • Developing the continuous improvement working closely with the Production Manager.
  • Managing a global team of employees and suppliers (Canada / Europe and Asia): Quality Leaders.

Your profile:

  • +7/10 years of experience in Quality Engineering and Management
  • Certification ASQ
  • Six Sigma certification (Black Belt or Green Belt)
  • Technical leadership experience
  • Product development experience
  • Manufacturing experience (understanding of ISO 9001)
  • Strong customer service attitude
  • Experience working in an agile environment
  • Experience implementing best practices across global facilities


Please apply via email by sending your resume to in a MS Word document and mention the exact job title in the subject line.

Please send your resume without any personal information except of contact details and name, accordingly to Canadian law.

Posted 2018-03-28

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