Job Title:

Director Customer Service & Quality

Your responsibilities:

• Managing all areas related to product engineering, manufacturing operations and quality.
• Establishing quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians and engineers.
• Establishing in-process product inspection standards by studying manufacturing methods; devising testing methods and procedures.
• Assessing the current quality programs and take initiatives to value the delivery to the customer.
• Managing the customer experience and satisfaction
• Evaluating field failure rates and trends
• Working with KPI and reports
• Collaboration with Manufacturing, Supply Chain, R&D and Delivery Managers.
• Developing the continuous improvement working closely with the Production Manager.
• Managing a global team of employees and suppliers (Canada / Europe and Asia): Quality Leaders.

Your profile:

• +7/10 years of experience in Quality Engineering and Management
• Certification ASQ
• Six Sigma certification (Black Belt or Green Belt)
• Technical leadership experience
• Product development experience
• Manufacturing experience (understanding of ISO 9001)
• Strong customer service attitude
• Experience working in an agile environment
• Experience implementing best practices across global facilities

TO APPLY:

Posted 2018-03-28