Job Title:

Online Ticketing and Air Services Agent


TravelBrands Inc


Mississauga, ON

Job Reference:


Closing Date:



Full Time

Responsibility Statement:

We are looking for a customer focused individual to join our 24/7 Air Services team! Using the latest technology, the successful applicant will provide superior service by effectively managing the generation and production of passenger airline documents.

Key Results and Activities:

Generate and process documents to ensure accuracy and on time delivery.

  • Action all the Sabre queues, and distribute according to contract and location.
  • Verify all Sabre bookings and PNR’s against the contract to avoid any debit memos and potential financial loss.
  • Verify all files for payment and process payment accordingly.
  • Issue IATA tickets from Sabre system in accordance with IATA ticket regulation.
  • Issue applicable exchanges /or refunds and forward to BSP Department.
  • Ensure all Web bookings are quality controlled before issuance of tickets and report any discrepancies to Air Product for corrections.
  • Monitor all B2C (on-line bookings) that are received in the ticketing queue.

Respond and resolve ticketing inquiries for all Preferred Agencies.

  • Answer and service all Ticket inquiries in a timely and professional manner, ensuring all departments are advised of changes that affect their areas.
  • Investigate and rectify all discrepancies with the appropriate departments prior to document release.
  • Communicate with other departments to resolve any issues or inquiries i.e. accounting inquiries, name changes, infant tickets, schedule changes, hotel changes etc.
  • Reissue all necessary documentation upon receipt of product modifications, callbacks or any changes affecting passenger travel arrangements.
  • Assist passengers who are in destination and require re-issuance of tickets, date changes, etc., ensuring compliance with airline contract.
  • Coordinate with airport staff regarding passengers with customer service issues to ensure smooth boarding.
  • Other duties as assigned

 Specialized Knowledge, Skills, Attributes Required

  • Customer Service skills
  • Team Oriented
  • Organization and time management skills
  • Multi-tasking abilities
  • Product knowledge
  • Ability to read and understand airline contracts
  • Basic skills on PC, TTS, Sabre

Academic Qualifications and Experience

  • Minimum or a high school diploma – or equivalent
  • Travel/Tourism school diploma or equivalent related travel industry experience
  • Related working experience of a year or less (on-the-job experience and/or performing similar duties)

Effort (Physical/Mental Effort)

  •  Ability to work with sense of urgency and meet deadlines on time

Working Conditions

  • Office environment / optional work at home
  • Seasonal overtime as required
  • This position requires that you be available to work rotational shifts 24/7 Monday to Sunday
  • Voluntary statutory holiday coverage.


You are invited to submit a detailed cover letter and resume via e-mail to

Notice to Candidates - Only candidates selected for an interview will be contacted.  In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we will provide accommodation, accessible formats and communication supports for the interview upon request

Quote Job Reference: 4164851700

Posted 2018-01-22

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