Job Title:

Systems Administrator Team Lead


Vision Critical


Vancouver, BC

Cloud Engineering is responsible for architecture, development and implementation of the infrastructure used by our applications. We build the full stack; servers (bare metal on-prem and colo, and in AWS), operating system, middleware, application delivery units and work directly with our Development teams to deploy deeply integrated products. Our goal is providing a platform and services layer for consistent development, while ensuring operational flexibility.?? 

The Systems Engineer Team Lead - Production role assumes responsibility for the team that manages all network, compute and storage infrastructure across a global network of colo and AWS data centers. This is a great career opportunity for a highly motivated individual who wants to utilize and extend his or her broad set of skills. 


  • Providing day-to-day management of the Systems team 
  • Manage the projects that the teams are engaged in, including running stand-ups, maintaining our Kanban story board and ensuring that work is being assigned and completed appropriate. 
  • Prioritize deliverables and establish short term, mid-term and long term plans? 
  • Personnel administration, including development of development plans for Systems staff.   
  • Assist in the implementation of infrastructure design as we expand and improve our hybrid public cloud topology? 
  • Support complex network environments including problem analysis; network troubleshooting, and network maintenance.? 
  • Diagnosing and resolving outages and following up on root cause analysis? 
  • Working with other teams to deploy new services and solutions? 
  • Maintaining documentation related to infrastructure design and implementation? 
  • Responsible for system provisioning, configuration and deployment? 
  • Manage our Amazon Web Services platform, including cost management, security and implementation of new services.  
  • Perform routine audits for security, capacity planning, DR, compliance, etc? 
  • Plan, architect, and implement multi-site disaster recovery? 
  • Work closely with the Security team to deploy and audit production infrastructure? 
  • Continuously identify methods to simplify our architecture while increasing resiliency? 
  • Identify and implement high availability architectures to remove single points of failure? 


  • Experience managing an IT infrastructure, Network, SaaS or Devops team.  
  • Experience managing complex projects.  
  • Experience in multi-site, heterogeneous, large-scale enterprise infrastructure? 
  • Comfort in supporting in a global 24/7 environment? 
  • Excellent working knowledge of TCP/IP and network topology design, implementation and troubleshooting ? 
  • Ability to diagnose and resolve complex problems; excellent inter-personal verbal and written communication skills? 
  • Experience documentation of systems, policies and procedure? 
  • Willing to take part in on-call rotation? 
  • Solid experience with Microsoft Windows and Linux (RedHat|Fedora|CentOS|Ubuntu)? 
  • Experience with cloud hosting, specifically Amazon Web Services (EC2, S3, ELB, CloudFront, etc.)? 
  • Experience with application delivery platforms for load balancing, caching, compression, application firewalling, reverse proxy, SSL termination, etc? 

Nice to haves 

  • Experience with configuration management in a cross platform environment; using Chef, Puppet or Ansible to manage and deploy applications to both Windows and Linux devices? 
  • Strong scripting skills; bash, ruby, powershell, etc ? 
  • Network and/or security certifications? 

About Us

You want to help change the way the world views customers.

From professional sports teams to Fortune 100 companies, we work with some of the biggest brands in the world ? and so will you. We are a successful global software company with a start-up mentality. Our leadership team is always available, teams work side-by-side and fresh perspectives are not only encouraged, they are celebrated.

Vision Critical was born from the idea there had to be a better way for companies to connect with the people who matter most to them: their customers. The belief that people matter is the core of our culture.

We believe that people have wisdom that?s worth listening to, learning from and acting on. Be one of those people at Vision Critical. Join us!


Ready to join our team?

If you are interested in helping Vision Critical deliver on its commitments and taking your career to the next level, we invite you to apply online now:

Please note that due to the high volume of applications received, only short-listed candidates will be contacted.

Thank you for your interest.

We are an equal opportunity employer.

Posted 2017-12-11

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