Job Title:

Accounting Support Specialist

Company:

Sutherland

Location:

Windsor, ON

Job Reference:

17001338

Closing Date:

2017-06-17


Intuit is a financial software company that provides business with financial and tax management solutions - as well as Canadian consumers and accounting professionals.

As a tier one Customer Support/Software Support Representative, you will be responsible for taking calls from accounting professionals and small business owners that will need assistance with software related issues such as data entry issues, daily balances in relation to their financial management software. You will also be assisting customers who are experiencing difficulty in the installation of the program and maintenance of the software package.  This includes detailed documentation of the product, and issue that company owners may have.

All interactions with customers are done both by phone and email will be conducted in English and/or French.

Core responsibilities include:

  • Providing exceptional customer service by simply holding a conversation with customer. Asking probing questions that will help you assist with the customer’s needs. (Simply thinking outside of the box)
  • Providing software support to professional level customers by answering inquiries, solving   problems, and troubleshooting issues using provided scripts and published materials
  • Meeting internal and client targets in the areas of Contact Resolution, Customer Satisfaction, and Documentation Compliance

The Ideal Candidate will possess the following skills:

  • Fluency in English and French
  • Ability to work independently and efficiently to meet deadlines
  • Ability to understand the concept of daily financial interactions
  • Self-Motivated, detail-oriented and organized
  • Experience dealing with daily cash intakes
  • Any accounting and financial management software background would be an asset
  • Moderate to advanced computer and troubleshooting skills
  • Excellent communication e.g. interaction vs a Transaction

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TO APPLY:

If you have the skills and experience required for this position, please forward your resume to:

E-mail: sgscareers@sutherlandglobal.com



Quote Job Reference: 17001338

Posted 2017-06-07








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