Job Title:

Customer Service Representative

Company:

Polytubes LP

Location:

Edmonton, AB


We are an industry leader in polyethylene pipe manufacturing.  We are seeking a self-motivated individual to work in our office located in Edmonton, Alberta.  If you are organized, a team player and we want to hear from you.

Role:

The CSR role answers phone calls and responds to customer requests for pricing, product information and any other pertinent information related to customer relations and service.

Responsibilities:

  • Must perform work duties with great attention paid to the health & safety of everyone.
  • Answer phones and respond to customer requests for pricing, product information and any other pertinent information related to customer relations and service.
  • Project a professional corporate image through direct customer contact, phone interaction and all other company related matters.
  • Maintain a high level of customer satisfaction.
  • Process all aspects of customer quotes, purchase orders, and follow up as required.
  • Take and process customer quotes and orders.This includes: Verify requirements are defined and documented; Initiate production where necessary; Co-ordinate with shipping to expedite orders in a timely manner; Invoice the customer after the shipment leaves.
  • Identify, research, and resolve all customer issues, includes follow-up as required.
  • Recognize, document and alert sales and/or supervisor of market information from customer calls.
  • Provide back up for other office departments (accounts payable, accounts receivable, reception, and inventory control.)
  • Maintain file system.This includes pulling and re-filing Sales invoices and back up for other departments when necessary.
  • Any other duties as required by the Sales Manager or Management.

Employment Requirements:

  • Proficient in reading, writing and speaking English
  • Experience with Microsoft Office
  • Ability to analyze problems with a goal towards resolution
  • Excellent customer service skills
  • Strong written and oral communication skills
  •  

Compensation - $45,000.00 - $50,000.00 commensurate with the successful candidate’s qualifications.

All replies will be held in strict confidence. Only those selected for an interview will be contacted.

TO APPLY:

If you have the skills and experience required for this position, please forward your resume to:

E-mail: hr@polytubes.com



Posted 2017-05-05



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