Job Title:

Regional Coordinator


Modern Cleaning Concept


Edmonton, AB

We provide best-in-class cleaning services to multisite retail clients by building tailored cleaning programs and executing them through a pan-Canadian network of hand-picked franchisees. Modern’s network of 500+ franchisees operates at 2,500+ locations including many of Canada’s largest retailers. Modern ensures excellent and consistent service delivery by supporting its franchisees with operational planning and HR support amongst others. An opportunity has arisen for a Regional Coordinator who will be dedicated to the operations of Modern’s client in their specific region. 

The Role

In this key role, the Regional Coordinator will be responsible for providing support to well established client.  Under the leadership of the Territory Manager, you will provide technical support and training to the Franchisees and carry out quality control inspections and analyze quality control inspections. In addition, you will monitor the overall cleaning levels in all assigned locations in your region and work closely with the Franchisees and their local client account contacts.

Key Performance Areas

Technical Support and Quality Control

  • Provides on-the-ground support to all franchise portfolios in a region
  • Supervises and manages a quality control form to improve  Franchisees’ efficiency and performance
  • Performs quality control inspections of all client locations in region
  • Identifies issues that require corrective action by Franchisees and  ensure that corrective action respects the Franchise Agreement
  • Produces a quarterly report on aggregate inspection scores at  assigned locations

Organizational Establishment

  • Coordinates all activities around the opening of a new franchise
  • Owns the working relationship with Client on Modern’s behalf  and facilitates the relationship between Franchisees and Clients
  • Evaluates performance of Franchisees and their employees
  • Provides equipment and chemical training to Franchisees
  • Evaluates labour requirements at all client locations in region

Technical and Ongoing Training

  • Provides technical advice to Franchisees on a regular basis
  • Provides training and introduction programs to all new Franchisees while improving efficiency and productivity rates and offering a high  level of customer service
  • Identifies and meets with under-performing Franchisees to review necessary corrective actions and expected improvements


  • Plans and organizes recruitment meetings and develops Franchisee database
  • Ensures each store has the appropriate labor standards to obtain high cleaning quality
  • Provides Franchisees with continuous training and WHMIS certification


  • Certificate in Administration or equivalent experience
  • Experience in a comparable position


  • Floor care expertise (strip and wax)
  • Deep knowledge of the retail store environment
  • Experience with legal franchise documents preferred
  • Experience in staff and financial management
  • Dynamic and self-motivated
  • Result oriented
  • Proficiency in Microsoft Excel and Word
  • Bilingualism is an asset (written and spoken)

We offer competitive compensation and an excellent benefits package, including:

  • Base salary-starting salary based on experience and qualifications
  • Health insurance
  • Paid holidays and vacation
  • Company Vehicle, cell phone and laptop


If you have the skills and experience required for this position, please forward your resume to:


Posted 2017-03-31

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