Job Title:

Community Service Worker


Sound Times Support Services


Toronto, ON

Closing Date:


1 Full Time – Permanent Position Available  

We are currently seeking one worker for our case management team. We are a Consumer Survivor Initiative; all agency services are provided by individuals who use or have used the mental health system. The successful candidate will be responsible for providing individual supports for clients seeking help navigating community resources, and accessing mental health and addiction services.

Sound Times is funded by the Toronto Central Local Health Integration Network (TC-LHIN) to provide Consumer/Survivors of the mental health system with case management and addiction services, mental health and justice advocacy, and social supports in addition to educational and recreational opportunities.

Duties will include:

  • Utilizing assessment tools such as the Ontario Common Assessment of Needs (OCAN) to identify client issues.
  • Developing and coordinating service plans based upon unmet needs identified at assessment/intake, and guided by the expressed direction of our clients.
  • Producing effective client outcomes by employing peer-driven approaches to client engagement.
  • Working collaboratively with supervisors and team members to identify client issues, and creating innovative solutions in meeting service delivery.
  • Providing crisis prevention and intervention as part of service planning to prevent relapse/unnecessary psychiatric hospitalization/avoidable incarceration.
  • Maintaining effective working relationships with mainstream mental health resources, institutional/hospital sector facilities and select criminal justice services.


  • Minimum Social Service Worker (SSW) diploma. A Bachelors-level degree in a regulated health profession and/or a health-related field preferred.
  • Minimum three years’ work experience in a social service setting; community case management experience preferred.
  • Experience with data collection and recording, preferably with software devoted to this purpose in social service settings.
  • Demonstrated knowledge, understanding and experience with community resources.
  • Basic computer competence, including the ability to use a laptop and Smartphone when working in the community.
  • Extremely well developed written and verbal skills, in addition to excellence in time management.
  • Working knowledge of relevant legislation (eg. pHIPA, ODSP/OW regulations etc.).
  • The ability to work independently as well as being part of a team, and to thrive in an unstructured environment that demands flexibility, resourcefulness, and commitment.
  • An understanding of the barriers and challenges faced by consumer/survivors of the mental health system.


Only those selected for an interview will be contacted. No phone calls or emails please!  First Nations, visible minorities and other marginalized and historically dis-advantaged populations are strongly encouraged to apply.

Please apply by email to: citing CanadaJobs in email.

Salary:  Competitive salary and benefits. 

Posted 2017-03-20

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