Job Title:

Director IT Services


Plexxis Software


Bolton, ON

Job Reference:


Job description

Our clientele range from construction agencies to private corporations and they come from a wide variety of industries. We are looking for a full-time technician.

A competitive compensation package includes base salary, benefits and car allowance.

As a growing company, there is the opportunity for a successful employee to move up in the ranks of our team.

Due to the small size of our company, our corporate environment is relaxed and friendly with a focus on teamwork and the successful candidate will be gaining experience and learning a variety of skills across the IT landscape.

Core Competencies

  • Customer Focus
  • Excellent Written and Verbal Communication
  • Team Work
  • Quality Orientation
  • Problem Solving
  • Accountability and Dependability
  • Ethics and Integrity

Primary Responsibilities

  • Take support calls and communicate with clients directly
  • Perform in-shop troubleshooting of hardware and software issues
  • Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals
  • Diagnose and resolve minor network issues (e.g. LAN access)
  • Where necessary, assist network technicians in installing network interface cards, hubs, switches, network cabling, and so on.
  • Participate in moves, additions, and changes to network and systems access for new, moving, or changing clients
  • Assemble and configure client systems
  • Occasional on-site troubleshooting of hardware, networking and software issues
  • Monitor ticketing system to ensure timely resolution of issues
  • Accurately log work orders/help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process
  • Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations
  • Leverage front-line client experience to identify sales opportunities
  • Ability to work under tight deadlines; multi-tasking abilities are essential
  • Always maintain a high degree of professionalism, courteousness, and friendliness
  • Other duties as assigned


  • High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience
  • Experience with configuring and troubleshooting a wide range of desktop hardware and software
  • Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications
  • Sound judgment to escalate issues to senior members within the help desk organization
  • Understanding of networking concepts
  • Excellent written, oral, and telephone communication skills
  • Able to communicate in user-friendly language
  • Knowledge of computer workstation setup
  • Exceptional multi-tasking abilities and prioritization skills.
  • Strong customer service mindset
  • Team player able to work under pressure
  • Knowledge of Microsoft Windows servers
  • Strong multitasking skills
  • Must have a valid driver's licence with a clean driving record
  • Access to a vehicle

Nice to have

  • Experience with Windows Server, Active Directory, Microsoft Exchange, Sharepoint, Office 365, Sonicwall Firewalls
  • Experience with Mac OS X
  • Knowledge of virtualization platforms (VMware, Hyper-V)

Working Conditions

  • Some travel within GTA may be required
  • Manual dexterity required to use desktop computer and peripherals
  • Ability to physically inspect equipment
  • Able to lift at least 50 lbs
  • On call as required
  • Overtime as required


Please send resumes to

Quote Job Reference: 2600

Posted 2017-02-28

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