Job Title:

Case Coordinator


AGTA Home Care


Concord, ON


File Management (Homecare):

  • Meet with the Home Care Manager daily to set priorities, update on progress and suggest alternatives to stay on schedule.
  • Act as a backup for the Homecare Manager when he/she is not available.
  • Handle Complaints, no shows, vacation time requests, sick time
  • Ensure Homecare providers are submitting time sheets in on time
  • Schedule homecare provider staff
  • Match and schedule personal support workers and nurses to meet our client’s requirements/requests.
  • Provide prompt and courteous response to all customer inquiries and requirements and  prepare required documentation. (this requires working on call (from home) 2-3 weekdays per month)
  • Address and resolve customer complaints or direct their requests and unresolved issues to the designated resource
  • Process employee time sheets for payroll purposes
  • Organize regular  staff meetings with field staff
  •       Assist in the coordination and scheduling of  interviews with potential candidates for employment with the company
  • Assist in various administrative support duties as required.
  • Intake calls
  • Ensure that funding is available before filling a file
  • Ensure prompt and accurate communication with third party referral sources
  • Conduct competition service pricing reviews bi-annually
  • Ensure that Employees are performing all the specified duties that are required on their files
  • Send Employees Work Assignment Forms advising the employee of their schedule and duties
  • Organize client schedules, including statutory holidays


  • Create and update procedures on tasks relating to the duties of this position as requested.
  • Enforce and adhere to the codes of the company's Mission.
  • Perform other duties, as required.
  • Identify your own strengths and weaknesses and request assistance in developing these areas.


  • Report unsafe working conditions.
  • Create and update procedures on tasks relating to the duties of this position. 
  • Enforce and adhere to the codes of the company's Business Code of Conduct.
  • Follow company procedures to both their letter and intent.


If you have the skills and experience required for this position, please forward your resume to:


Posted 2017-01-11

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