Inbound Remote Customer Service Representatives
Canada Remote, Multiple Canadian Locations
Have you been looking for a serious work from home opportunity? Do you have a passion for helping others? If so, we may have the position for you!
Status: Full-time Seasonal
Location: Your Home Quiet office space
Department Hours: Flexibility required set your own schedule
Days of Week Required: Monday through Saturday
Specific Requirements: We are looking for ambitious, goal oriented and customer-focused professionals to join our team. As a Remote Inbound Customer Service Representative, supporting one of our clients, you will be handling calls from new or pre-existing customers. While following a specific call flow, the agent will provide support for the customer by answering any and all questions related to the client product line and business model, input personal customer information to a new or current account, track shipped products, activations in the system, and educate customers on product features and benefits.
- Meeting designated goals for AHT (Average Handling Time) per call in a high volume call center
- Handling multiple types of calls from subscribers,
- Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service
- Working within prescribed time limits and performance standards to excel in providing outstanding Customer service
- Maintain accurate documentation through email
- Ability to function well in a high call volume environment.
Essential Qualifications: Education / Knowledge:
- Knowledge of windows-based applications "EXCEL" (navigation skills)
- High School Graduation or equivalent
Experience / Skill:
- 1 year of customer service experience.
- Previous sales experience, either face to face or over the phone is preferred.
- Self-starter with a passion for delivering outstanding customer service.
Candidates will need to undergo a Criminal Background Check prior to being contracted.
We are an Equal Opportunity Employer.
We thank all applicants, however, only those under consideration will be notified.
Job Type: Full-time / Seasonal
Salary: up to $16 per hour
Customer Service: 1 year
High school or equivalent
If you have the skills and experience required for this position, please forward your resume to: