Job Title:

Call Centre Representative


Franczak Enterprises Canada Ltd


St.Catharines, ON

Job type: Full-time (1), Part-time (1)

Rate: $15/hr Mon-Fri 9-8, some weekends or late shifts may be required.

We are a company that runs multiple events for various car companies across Canada. As a Call Centre representative you will be responsible for responding to a wide range of telephone inquiries from customers for various events, this would entail registering customers, answering all customer inquiries, and providing customer assistance. In addition to inbound calls, you will be asked to complete outbound calls to follow up with registrations and return calls / voicemails.

The phone support component of this role is a not the only task you will be presented with, you will also be asked to provide email support and complete administrative duties as well such as; translating documents from French to English or English to French, event reports, proof reading different types of documents and email monitoring.

The ideal candidate:

  • Must be bilingual – French and English (written and spoken)
  • Customer service oriented
  • Reliable and hardworking
  • Able to work independently
  • Strong verbal communication skills
  • Strong interpersonal skills
  • Ability to adapt to new information, procedures and business circumstances
  • Ability to multitask and perform under time constraints
  • Ability to handle stressful situations with composure
  • Problem solving and decision making skills
  • Basic computer knowledge needed; Microsoft windows, Excel, Word, PowerPoint, PDFs, multiple mail outlets etc.
  • Experience in a similar role is an asset


Please email your résumé and cover letter to While we appreciate you taking the time to apply, only successful candidates will be contacted for an interview.

Posted 2016-12-01

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