Job Title:

Bilingual Inbound Customer Service Agent




Dartmouth, NS

Specific Requirements:

The CSR assists members by providing high quality customer service using knowledge of products, systems and procedures, to meet or exceed the member’s expectations. The CSR handles a wide variety of calls and identifies service problems and initiates appropriate action to resolve any concerns.

RATE: $13.00 PER HOUR (French/English)

HOURS OF OPERATION:             

Monday – Friday   7:00 AM –  9:15 PM

Saturdays              7:00 AM –  4:15 PM

Sundays               11:00 AM – 4:15 PM


  • Provides information regarding client program plans including information relating to account status, service issues (ex late/missed delivery), billing inquiries, temporary and permanent cancellations, payments and general information.
  • Navigates computerized system to enter new sales order from crews, kiosks (malls/shows), web or third party telemarketing suppliers.
  • Ensures all incoming email and faxes (via electronic format) received are acted upon.
  • Navigates computerized system to update database as needed.
  • Reply to emails and faxes received by Customers and Contractors when necessary to achieve issue resolution.
  • Ensure all transactional data are successfully entered in the system/database.
  • If requested by the Customer or Contractors, a follow-up call is conducted in order to achieve issue resolution in accordance with standards.
  • Evaluates need for call escalation and forwards unresolved complaints to Team Leader for resolution or more detailed information.

Essential Qualifications:  

  • Education / Knowledge: High School education
  • Experience / Skill: Minimum 1 year of direct customer service experience in a similar role. Excellent computer skills and experience in a Windows environment.



Concentrix is an Equal Opportunity Employer.  We thank all applicants however; only those under consideration will be notified.

Posted 2016-11-24

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